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Frequently Asked Questions

Away Fan believes that every football fan should have access to premium shirts without breaking the bank. We achieve affordability by optimizing our supply chain and focusing on customer satisfaction rather than excessive profit margins.

We take pride in the quality of our shirts. Each product undergoes rigorous quality checks, ensuring it meets the highest standards. Plus, our satisfied customers consistently praise the durability and comfort of our shirts. 

We ship worldwide and offer two shipping options to cater to your preferences:

  1. Free Shipping (8-15 Days): Enjoy free standard shipping, with delivery typically taking between 8 to 15 days. This option provides a cost-effective way to receive your order securely.
  2. Fast Track Shipping (4-7 Days): Opt for our Fast Track Shipping for quicker delivery, with an estimated arrival time of 4 to 7 days. This option is ideal for those who wish to receive their items promptly.

Refer to our comprehensive size chart available below or click here. It provides accurate measurements to help you choose the perfect size. If you need further assistance, our customer service team is always ready to help.

You can return your shirt only if you discover a defect or fault in the product (ie. wrong print or different to what you saw on the images). Upon receiving the returned order and confirming the defect or fault, we will process your refund within 24 hours. The refund will include the full cost of the shirt and will be issued using the same payment method used for the original purchase.

For more information regarding our Return Policy click here.

Yes, we take the security and satisfaction of our customers seriously. We provide buyer protection through PayPal, a trusted and secure payment platform. When you make a purchase with us using PayPal, you benefit from their Buyer Protection programme. 

Yes, we provide order tracking services. You’ll receive a tracking number once your order is dispatched, allowing you to monitor its journey until it reaches your doorstep. Please note once the order reaches your country, the local shipping courier will process your shipment (e.g., USPS for USA, Royal Mail for UK).

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Your payment information is treated with the utmost confidentiality and security in accordance to Data Protection Act 2018 and various other regulations. See more here.

Customer satisfaction is our top priority. We welcome all feedback, positive or constructive. Our dedicated customer service team is here to address any concerns promptly and ensure an exceptional experience with Away Fan.
For any more enquiries send us an email at hello@away.fan or fill out our contact form here.
 

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